New Application Process for SRD R370 Grant Launched
New Streamlined Application Process
SASSA has introduced a completely redesigned application process for the SRD R370 grant (soon to be R400). The new system includes online verification and faster processing times for applicants.
The updated application process is part of SASSA's ongoing efforts to improve service delivery and reduce the administrative burden on applicants. The agency has invested in new technology and streamlined procedures to make the process more efficient.
Key Features of the New System
The new application process includes several improvements:
- Real-time identity verification using Home Affairs database integration
- Automated income verification through SARS and banking interfaces
- Mobile-friendly application portal with reduced data usage
- SMS and WhatsApp status notifications at each stage of the process
- Reduced processing time from 10 working days to 3-5 working days
- New appeal system with faster resolution timeframes
How to Apply
Applicants can access the new system through multiple channels:
- SASSA website: https://srd.sassa.gov.za
- WhatsApp line: 082 046 8553
- USSD service: Dial *134*7737#
- New SASSA mobile app (available on Google Play and App Store)
All existing applicants will need to re-register on the new system, but their historical data will be transferred automatically. The re-registration process has been simplified and should take less than 5 minutes to complete.
Required Documentation
The new system requires minimal documentation from applicants:
- South African ID number (no physical copy required as verification is done electronically)
- Active cell phone number for OTP verification
- Banking details (optional - applicants can still choose cash payment options)
For special cases, such as refugees or asylum seekers, additional documentation can be uploaded directly through the portal.
Implementation Timeline
The new system will be rolled out in phases:
- Phase 1 (April 15, 2025): Online portal and WhatsApp channel
- Phase 2 (May 1, 2025): USSD service and mobile app
- Phase 3 (May 15, 2025): Integration with SASSA office systems for in-person assistance
During the transition period, both the old and new systems will operate in parallel to ensure no disruption in service.
Support for Applicants
SASSA has established a dedicated support system for the new application process:
- Call center: 0800 601 011 (toll-free)
- Email support: srdqueries@sassa.gov.za
- In-person assistance at all SASSA offices
- Community outreach programs in rural areas
Additionally, SASSA has partnered with community organizations and libraries to provide access points and assistance for those without internet access or smartphones.
