Fixing Identity Verification Issues for SASSA SRD Grant
If your SASSA SRD R350 grant application is declined due to identity verification problems, it means that the information you provided could not be successfully matched with records at the Department of Home Affairs. This can happen for various reasons, such as incorrect ID number, mismatched name or surname, or outdated information.
This guide provides step-by-step instructions on how to resolve common identity verification issues and ensure that your application can be processed successfully.
Common Reasons for Identity Verification Failure
- Incorrect ID number provided during application
- Mismatched name or surname with Department of Home Affairs records
- Outdated information on file with Home Affairs
- Typographical errors in your application details
- Fraudulent activity or identity theft
Steps to Resolve Identity Verification Issues
- 1Visit your nearest Department of Home Affairs office with your ID document
- 2Request a verification of your personal details and ensure they match your ID
- 3Obtain a verification letter from Home Affairs confirming your identity
- 4Update your SASSA application with the correct information
- 5Submit the verification letter as supporting documentation (if applicable)
- 6Allow a few days for SASSA to re-verify your identity
Tips for a Successful Verification:
- Ensure your ID document is valid and not expired
- Double-check all information for accuracy before submitting
- Provide a clear and legible copy of your ID document
- Keep your contact details updated with SASSA
- Be patient as the verification process may take some time
Contacting SASSA for Assistance
If you are unable to resolve your identity verification issues through the steps outlined above, you can contact SASSA directly for assistance:
SASSA Toll-Free Helpline
0800 60 10 11
Monday to Friday, 8am - 4pm
Email Support
grantsenquiries@sassa.gov.za
For general inquiries about SASSA grants
SASSA Head Office
SASSA House, 501 Prodinsa Building
Cnr Steve Biko and Pretorius Streets
Pretoria
GPS: -25.7461, 28.2111
Important Notice
SASSA never asks for payment to process applications or expedite payments. Be wary of scams and only use official SASSA channels for all grant-related matters.
Frequently Asked Questions
How long does it take to resolve identity verification issues?
The re-verification process typically takes 2-5 business days after you submit the correct information and supporting documents. However, it may take longer during high-volume periods.
What if I don't have a Home Affairs office near me?
If you don't have a Home Affairs office nearby, you can contact SASSA to explore alternative verification methods or request assistance with transportation.
Can someone else verify my identity on my behalf?
Generally, you must verify your identity in person. However, if you are unable to do so due to illness or disability, you can apply for a procurator at your local SASSA office.
What if my ID document is lost or stolen?
If your ID document is lost or stolen, you must apply for a replacement ID at the Department of Home Affairs before proceeding with the verification process.
What if I'm a refugee and my permit is expired?
If you are a refugee and your permit is expired, you must renew your permit with the Department of Home Affairs before you can verify your identity for the SASSA grant.